TRUST & SAFETY

Complaints & Reporting

ACN is committed to platform integrity. Use this page to report fraudulent profiles, misrepresented roles, non-payment, inappropriate conduct, or safety concerns. All reports are reviewed by our Trust & Safety team.

Platform safety
ACN is committed to maintaining a safe, honest, and professional platform. We take all reports seriously and investigate every complaint promptly.
5 working day response
Our Trust & Safety team aims to acknowledge and begin reviewing all reports within 5 working days of receipt.
Confidentiality
Reports are handled in strict confidence. The reported party is not informed of a complaint until we have completed our initial assessment.
Suspension and removal
ACN reserves the right to suspend or remove any user pending investigation where safety or fraud is a concern, without prior notice.
Submit a report
Use this form to report a platform user, job listing, or contract. You do not need to be logged in to submit a report.
Escalation

If you are unsatisfied with ACN's response to your complaint, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.

Legal notice: ACN reserves the right to suspend or remove any user pending investigation where safety or fraud is a concern, without prior notice to the user in question. Submitting a knowingly false report may result in suspension of your own account.

For urgent safety matters, contact us directly at safety@aviationcontractornetwork.com
Complaints & Reporting — Aviation Contractor Network — Aviation Contractor Network